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Delivery Information

MAINLAND UK

Free Delivery

HIGHLANDS

Small deliveries (Taps, Showers and Accessories) - £15

Medium pallet deliveries (Vanity Units, Basins and Shower Trays) - £60

Large pallet deliveries (Baths) - £120

NORTHERN IRELAND

Small deliveries (Taps, Showers and Accessories) - £15

Medium pallet deliveries (Vanity Units, Basins and Shower Trays) - £120

Large pallet deliveries (Baths) - £220

ROI, ISLE OF MAN, ISLE OF WIGHT AND CHANNEL ISLANDS

Small deliveries (Taps, Showers and Accessories) - £20

Medium pallet deliveries (Vanity Units, Basins and Shower Trays) - £220

Large pallet deliveries (Baths) - £320

All delivery times are an estimate only and some products could take longer than expected due to circumstances beyond our control. A member of our sales team will contact you with an expected delivery date upon receipt of your order.

  • Delivery 5-6 workings day approximately.
  • Please ensure all contact details supplied are correct. A telephone number must be entered.
  • Once your order has been received a member of our sales team will email you an order confirmation.
  • Our delivery department will contact you to arrange a suitable delivery date.
  • Your goods will then be despatched for delivery.
  • Unfortunately, due to insurance purposes our couriers are not able to carry items into your property. Delivery drivers are only able to deliver pallets to the exterior of the property - kerb side or if accessible driveway /front door

We do not deliver on public holidays. All delivery times quoted are based on the goods leaving the warehouse and not from the time of placing the order.

We strongly recommend that you do not schedule any installation work until you have received your items.

General Information for Online Orders

In some unique instances we may be out of stock of certain items, and will therefore need to place your item as a back order. All delivery times are estimates only and some products may take longer due to circumstances beyond our control. In the event that a product you have ordered is out of stock or carries a longer lead time than expected, our call centre will contact you with the expected delivery lead time or possible in stock alternatives, we could offer in their place.

Once the delivery has been received, all items should be checked prior to signing for any damage of missing items. In the unlikely event there are any problem or faults, please contact our customer service team within 48 hours of delivery and they will be happy to help resolve any problems. Any damages reported after this time frame, unfortunately will not be considered.

Can I pick up my order?

Orders can be collected from our showroom in Fulham London or our Warehouse in Tolworth.  Our collection hours are Monday to Friday, between 9am and 3pm.  Please select this option when proceeding through the Checkout. We will then telephone you once your items are ready for collection and of course, there will be no delivery costs incurred.

Fulham Showroom Collection Address

297 Munster Road
Fulham
London
SW6 6BW

Tolworth Warehouse Collection Address

Unit 3 Hook Rise Industrial Estate
225 Hook Rise South
Tolworth
Surrey
KT6 7LD

Failed Delivery

If on the rare occasion, we are unable to deliver your order on your allocated day, we will let you know immediately and arrange an alternative delivery date to suit yourself. However, if our couriers turn up to your delivery address on your allocated day, but we are unable to complete the delivery for any reason, we reserve the right to charge you an additional redelivery fee, these charges are applicable to all orders that initially included free delivery.

Redelivery Charges

Once your order has been booked for delivery, should you not wish to proceed with the planned delivery date, you must notify us by no later than 16:00 on the evening prior to the planned delivery. Failure to notify us by this time will result in a redelivery charge being applied. A summary of these charges are detailed below:

  • Standard re-delivery charge - (estimated 3-5 working days) - £20.00
  • Next day re-delivery charge – next available working day - £30.00

These charges will be applicable to orders which have been purchased with a ‘free delivery’ promotion.

Returns For Online Orders Only

Should you wish to cancel your order once the goods have been dispatched from our warehouse, you will have 14 days to advise us. See Terms & Conditions for full details. For all items, it is the responsibility of the customer to return any unwanted items and carriage cost.

No returns will be accepted until a returns form has been received

Products damaged in transit must be noted at the time of delivery, documented on the delivery note and delivery refused. It is the customer's responsibility to check the products for damage with the delivery driver and to notify us of any damages within a reasonable period. We will not accept claims for products damaged in transit that were signed for as being in good condition.

International & Post Codes That Are Not Included For Free Delivery

For these enquiries please contact us directly so that we can obtain shipping costs for you. Luxe81 offers international delivery wherever possible.  Please contact us for a custom quote and to discuss your requirements