Returns

Tiles and Beyond Non Quibble Returns Policy

At Tiles and Beyond, we believe that your home should feel just right, which is why we offer an exceptional 30-day non quibble returns policy.

This gives you ample time to familiarize yourself with your new tiles, and if they don't meet your expectations, don't worry. Simply follow the steps below for a hassle-free return and a full refund.

Please note that we can only accept returns on your full orders. Returns on part orders or leftover tiles will not be accepted. All returned tiles must be in resaleable condition.

Returns Process:

1. Complete the Returns Form: Fill out our Returns Form below to initiate the returns process. Upon submission, we'll email you our Returns Confirmation form containing our warehouse address and reference number.
2. Return Your Order: Send your tiles back to the warehouse address within 30 days of receiving your order. Ensure that the Returns Confirmation form is securely attached to all pallets or parcels.
3. Return Conditions:
• The item(s) must be in their original packaging.
• The item(s) must be returned to us as new, in a saleable condition, with no marks or writing on the boxes.
• Returns notified after 30 days from the date of delivery will not be considered.
4. Customer Responsibility: It is the customer's responsibility to arrange the return of any unwanted items and cover their carriage costs.
5. Refund Policy: Refunds will only be issued for the product(s) and not for any carriage costs that may have been applied.
6. Non-Returnable Items: Items listed on our website and Order Acknowledgements as 'Non-Returnable' will not be accepted for return.
7. Refund Processing: Once we receive and inspect your returned order for any missing items or damage, your refund will be processed. Please allow up to 10 working days for the refund to appear in your account.

Preparing Your Return:

• Arrange the return to our warehouse and cover any associated costs.
• We recommend returning your order on the original delivery pallet using a reputable pallet delivery company to minimize the risk of damage during transit.
• Securely wrap the boxes to the pallet to prevent movement.
• Take photographs of the boxes before returning them as proof of their condition.
• Attach the Returns Confirmation form to the pallet to assist our warehouse team in locating your order.