Terms and Conditions


1       Terms

1.1      These terms and conditions (the “Terms”) relate to any product supplied to you through our website, via telephone or in store by Venato Interiors Limited T/A Tiles and Beyond (“Venato Interiors Limited T/A Tiles and Beyond”, “we” or “us”) to you, the customer (“you”). These Terms together with our invoices and any confirmation email we may provide to you will for the agreement between you and us (“Agreement”)

1.2      Please read these Terms carefully to ensure you understand them. By purchasing goods from us you are agreeing to these Terms. If you have any questions about these terms, please contact us to discuss.

1.3      These Terms may be varied by us at any time by posting amended terms and conditions on our website. The Terms which apply to your purchase will be those Terms applicable at the time of purchase.

2       Orders and Sales

2.1      You order and agree to buy, and we agree to sell, the Goods, subject to these terms and conditions.

2.2      We will confirm acceptance of your order by providing an invoice that confirms your order has been accepted, at which point the contract between us is formed.

2.3      You can purchase goods by placing an order in store, over the telephone or by email.

2.4      Orders are accepted and delivery date made conditional on being able to secure the goods without responsibility for delays arising from risks and uncertainties (such as manufacturing delays, or transportation delays) beyond our control.

2.5      If payment is made over the telephone, you must give us authority for payment.

2.6      You must pay the full invoice total before we can deliver goods, or in the case of products which are not standard and therefore specifically ordered for you, payment must be made before production begins.

2.7      It is your responsibility to check all details relating to your order are correct and to ensure we are provided with all relevant information. 

2.8      It shall be the responsibility of the Purchaser to determine the suitability of the goods for any application.

2.9      Measurements should be verified carefully. All orders should include 10% wastage for cutting and breakage. If you require additional materials we cannot assure these subsequent goods will be from the same batch as the original goods.

2.10   Any assistance given in estimating quantities cannot be 100% accurate therefore we do not accept any responsibility for over or under estimations. We therefore recommend you seek professional advice.

2.11   The price indicated is inclusive of value added tax, but excludes delivery charges, which you must pay in addition.

2.12   All recommendations and advice given by us or the employees or agents of the company are given without liability on the part of the company.

2.13   All prices displayed in our showroom are subject to change without prior notice. 

3       Description/Samples

3.1      All descriptions and samples of our Goods are for the approximate representation of Goods only.

3.2      Descriptive pictorial or written material issued or published by us from time to time relating to goods offered for sale shall not form part of any contract of sale.

3.3      You acknowledge porcelain tiles are subject to slight shade variance due to batch production methods.

3.4      You acknowledge acceptance that natural stone products are natural and geological variations will occur in terms of colour, markings, texture and size between consignments, which are beyond our control.

3.5      You acknowledge all natural goods are porous and so should be sealed. Some natural stone may easily be scratched and/or be subject to natural chipping and pitting. 

4       Returns and Cancellations

4.1      You can cancel or change any of your current orders prior to dispatch of goods and you will obtain a full refund.

4.2      If the goods have been dispatched and/or delivered, you can return goods for any reason within 14 days. The returns period will expire after 14 days, starting on the day which you take physical possession of the goods.

4.3      If you are returning a product(s) due to it no longer being wanted or necessary, the return will be at your own cost and subject to a 25% restocking charge.

4.4      We cannot accept returns of any goods that have been specifically ordered in for a customer.

4.5      Products which are not standard and specially ordered for you cannot be cancelled after the order/manufacturing process has commenced. If we do agree to cancel the order, you will be liable for any costs incurred.

4.6      Goods advertised as Special Offer cannot be returned for credit.

4.7      To exercise your right to return goods, you must inform us Venato Interiors Limited T/A Tiles and Beyond, 299 Munster Road, Fulham, London, SW6 6BJ, email; fulham@tilesandbeyond.com or telephone; 020 7381 1880, of your decision to return goods by making a clear statement.

4.8      When you are contacting us to exercise your rights to return goods, you must provide us with your name, as displayed on your invoice, and the date of purchase.

4.9      To meet the returns deadline it is sufficient for you to send you communication concerning your exercise of the right to return before the returns period, of 14 days, has expired.

4.10   You cannot cancel and order if Goods are made specifically for you, or if they have been installed or used. 

5       Delivery/Collection and Lead Time

5.1      Whilst we undertake that every effort will be made to ensure goods are delivered promptly, no liability will be accepted for the delay in dispatch of goods.

5.2      The Goods will be offloaded at the nearest accessible point to the delivery address, at the discretion of the driver.

5.3      You must make us aware of any access restrictions.

5.4      You must ensure there is somebody available to supervise the offload of Goods and to sign for the Goods.

5.5      If we are unable to deliver due to the failure of your compliance to these Terms, the goods shall remain with the driver and you will be responsible for further delivery and/or storage charges.

5.6      We ensure all Goods leave us in a perfect condition. Therefore Goods must be inspected on delivery, damaged Goods must be signed for as damaged or delivery refused. After Goods have been signed for, as received in good condition, claims will not be met by us.

5.7      We cannot be held responsible for circumstances beyond our reasonable  control including (without limitations), shortfalls at source, delays affecting suppliers, natural disasters or delays affecting transportation. Should these problems occur we will endeavour to notify you as soon as possible.

5.8      Damage or shortage of goods discovered on delivery must be notified to us immediately, within 48 hours of delivery/collection. Any claims for damage or shortage which are not notified within this time shall not be accepted.

6       Risk and Property

6.1      The risk of, for example, breakage, loss and damage in Goods will pass from us to you on completion of delivery, or on collection of Goods at point of collection.

6.2      The ownership of Goods will not pass to you until we have received full payment of the total price in cleared funds.

7       Installation

7.1      And advice given by us or our staff relating to fixing and installation is given in good faith and should only be used as a general guide as we have not perpetrated a survey of the place of installation and therefore cannot be sure our advice is correct. We recommend you seek advice from a professional tile fitter.

8       Limitation of Liability

8.1      Where products are sold under a consumer transaction your rights which you are entitled to as a matter of law under the Consumer Rights Act or other legislation are not affected by any of these Terms.

8.2      We will only be liable to you under or in relation to these Terms or in relation to the Goods if we are notified of any shortfalls, proven damage or defect in Goods within 48 hours after delivery or collection but not otherwise. We reserve the right to request documentary evidence.

8.3      Where any valid claim in respect of any of the products supplied which is based on any defect in the quality or condition or their failure to meet its specification is notified to us in accordance with these Terms, we shall exchange the products free of charge or refund to you the price of the product, but we shall have no further liability to you.

8.4      We shall not be liable to you by reason of any representation, or any implied warranty, condition or other term or any duty at common law, or under the express terms of these terms or this Agreement, for any consequential loss or damage (whether for lost profit, lost opportunity or lost reputation or otherwise), costs expenses or other claims for consequential compensation whatsoever (and whether caused by our negligence, our employees or agents or otherwise) which arise out of or in connection with the supply of products or their use or resale by you, except as expressly provided in these conditions.

8.5      Our entire liability under or in connection with these Terms shall not exceed the price of the products supplied.

9       Third Parties

These Terms do not intend to and does not give third parties any right to enforce any of its provisions.