Refund policy

Tiles and Beyond Non Quibble Returns Policy

At Tiles and Beyond, we believe that your home should feel just right, which is why we offer an exceptional 30-day non quibble returns policy.

This gives you ample time to familiarize yourself with your new tiles, and if they don't meet your expectations, don't worry. Simply follow the steps below for a hassle-free return and a full refund.

Please note that we can only accept returns on your full orders. Returns on part orders or leftover tiles will not be accepted. All returned tiles must be in resaleable condition. 

All Glass once ordered with the supplier, is non-returnable or refundable 

Returns Process:

  1. Complete the Returns Form: Fill out our Returns Form below to initiate the returns process. Upon submission, we'll email you our Returns Confirmation form containing our warehouse address and reference number.
  2. Return Your Order: Send your tiles back to the warehouse address within 30 days of receiving your order. Ensure that the Returns Confirmation form is securely attached to all pallets or parcels.
  3. Return Conditions:
    • The item(s) must be in their original packaging.
    • The item(s) must be returned to us as new, in a saleable condition, with no marks or writing on the boxes.
    • Returns notified after 30 days from the date of delivery will not be considered.
  4. Customer Responsibility: It is the customer's responsibility to arrange the return of any unwanted items and cover their carriage costs.
  5. Refund Policy: Refunds will only be issued for the product(s) and not for any carriage costs that may have been applied.
  6. Non-Returnable Items: Items listed on our website and Order Acknowledgements as 'Non-Returnable' will not be accepted for return.
  7. Refund Processing: Once we receive and inspect your returned order for any missing items or damage, your refund will be processed. Please allow up to 10 working days for the refund to appear in your account.

Preparing Your Return:

  • Arrange the return to our warehouse and cover any associated costs.
  • We recommend returning your order on the original delivery pallet using a reputable pallet delivery company to minimize the risk of damage during transit.
  • Securely wrap the boxes to the pallet to prevent movement.
  • Take photographs of the boxes before returning them as proof of their condition.
  • Attach the Returns Confirmation form to the pallet to assist our warehouse team in locating your order.

Tiles and Beyond, prioritize customer satisfaction. Please find below our brief Terms and Conditions

  1. Returns Policy for Private Individuals (Applicable Distance Selling Regulations):

  • Returns and Cancellation

    3.1 Consumer Cancellation Rights

    Where the Buyer is purchasing as a consumer (an individual acting outside the course of a business), the Consumer Contracts Regulations 2013 apply.

    Subject to the exclusions set out below, the Buyer has the right to cancel their order within 14 days of receiving the goods. To exercise this right, the Buyer must notify the Company in writing within the cancellation period.

    Where a valid cancellation is made within this period, the Company will refund the price paid for the goods following their return and inspection. The Buyer is responsible for arranging and paying for the return of unwanted goods unless otherwise agreed by the Company.

    The Company reserves the right to make a deduction from any refund where the value of the goods has been diminished as a result of handling beyond what is reasonably necessary to establish the nature, characteristics and function of the goods.

    Returned goods must:

    3.1.1 Be returned in their original packaging wherever reasonably possible;

    3.1.2 Include all parts, accessories, fittings and instructions supplied;

    3.1.3 Be adequately packaged for return transit; and

    3.1.4 Be in a condition suitable for resale.

    3.2 Returns Outside the Statutory Cancellation Period

    Requests to return goods outside the statutory cancellation period are accepted solely at the Company’s discretion.

    Where the Company agrees to accept such returns, a handling and/or restocking charge of up to 25% may be applied. Any such charge will be advised before the return is authorised.

    Goods specially ordered from suppliers, brought into stock specifically for a customer’s order, or returned to a manufacturer may also be subject to supplier-imposed restocking charges, which may be deducted from any refund where permitted by law.

    3.3 Excluded Goods

    The statutory right to cancel does not apply to:

    3.3.1 Goods made to the Buyer’s specification;

    3.3.2 Clearly personalised, bespoke or made-to-order goods;

    3.3.3 Any other goods exempt from cancellation rights under applicable consumer legislation.

    Where bespoke or made-to-order goods are cancelled after production, manufacture or processing has commenced, the Company reserves the right to recover any reasonable costs incurred.

    3.4 Return Transit

    Returned goods remain the Buyer’s responsibility until received by the Company.

    The Company recommends that all returned goods are adequately packaged and sent using an insured and trackable delivery service.

    The Company accepts no liability for goods lost or damaged during return transit.

    3.5 Inspection of Goods

    The Buyer should inspect all goods as soon as reasonably practicable following delivery.

    Any visible transit damage, incorrect items or delivery discrepancies should be reported to the Company within 48 hours of receipt wherever possible.

    Any shortages, missing components or incomplete deliveries should be reported within 7 days of receipt wherever possible.

    Any manufacturing defects, faults or quality concerns discovered after delivery should be reported to the Company as soon as reasonably practicable after they become apparent.

    Failure to notify the Company within these timeframes may affect the Company’s ability to recover losses from carriers, manufacturers or suppliers but will not affect the Buyer’s statutory rights.

    3.6 Faulty, Damaged or Incorrect Goods

    Nothing within these Terms and Conditions affects the Buyer’s statutory rights.

    Where goods are faulty, damaged, not as described, not fit for purpose, or otherwise fail to conform to the contract, the Buyer may be entitled to repair, replacement, price reduction or refund in accordance with the Consumer Rights Act 2015.

    The Company reserves the right to inspect, investigate or obtain evidence of any alleged fault before agreeing an appropriate remedy.

    3.7 Glass Products

    All Glass products are classed as a special order item and therefore non-cancellable and non-returnable once

For our full Terms and Conditions please visit T&C